Frequently Asked Questions

Frequently Asked Questions

This is where you find answers to the most frequently asked questions. Can't find the answer you were looking for? Contact us today and we will gladly help you figure it out!

Return Policy

  • What is the total height of my car with a Skiguard installed?

    Make & Model Skiguard Total Height (cm) Crossbars
    Audi e-tron (18-) 830 Touring 189,5 / 192 / 196 cm * Thule AeroBlade Edge
    Audi Q5 (08-17) 830 Touring 195 cm Audi OEM
    Audi Q7 (15-) 860 Touring 202 cm Thule AeroBlade Edge
    BMW X3 (11-17) 830 Touring 195 cm Thule AeroBlade Edge
    BMW X5 (13-18) 860 Touring 208 cm Thule AeroBlade Edge
    Ford Edge (16-) 830 Touring 198 cm Thule AeroBlade Edge
    Jaguar I-Pace (18-) 830 Touring 188 cm Jaguar OEM
    Land Rover Discovery 4 860 Touring 222 cm Thule AeroBlade Edge
    Land Rover Discovery Sport (15-) 960 Touring 201 cm Thule 775
    Land Rover Range Rover Sport (13-) 960 Touring 206 / 210/ 216 cm * Land Rover OEM
    Land Rover Range Rover Vogue (12-) 960 Touring 212 cm Land Rover OEM
    Lexus NX300h (15-) 830 Touring 193 cm Thule AeroBlade Edge
    Mazda CX-5 (17-) 830 Touring 196 cm Whispbar/Yakima
    Mercedes-Benz GL/GLS (13-19) 960 Touring 215 cm Thule 775
    Mercedes-Benz GLC (16-) 830 Touring 196 cm Thule AeroBlade Edge
    Mercedes-Benz GLE/ML (12-19) 860 Touring 210 cm Thule 775
    Mercedes-Benz V-klasse (15-) 960 Touring 221 cm Thule 775
    Mitsubishi Outlander (13-) 860 Touring 199 cm Thule AeroBlade Edge
    Nissan X-Trail (15-) 830 Touring 199 cm Thule 775
    Chevrolet Bolt (16-) 830 Touring 189 cm Thule AeroBlade Edge
    Porsche Macan (14-) 830 Touring 194 cm Thule AeroBlade Edge
    Toyota Rav4 (12-18) 860 S  197 cm Whispbar/Yakima
    Volkswagen Tiguan (16-) 830 Touring 191 cm Thule 775
    Volkswagen Tuareg (10-18) 860 Touring 208 cm Thule AeroBlade Edge
    Volvo XC60 (09-17) 860 Touring 192 cm Volvo OEM
    Volvo XC60 (17-) 830 Touring 193 cm Thule AeroBlade Edge
    Volvo XC70 (07-16) 860 Touring 192 cm Thule 775
    Volvo XC90 (15-) 860 Touring 207 cm Thule AeroBlade Edge

    Can't find your care in the list? Contact us and we will help you sort it out!

    *) Different levels due to adjustable suspension

  • Where Can I Find Installation Instructions?

    Please use links below to find installation instructions for your Skiguard model:

    Sport: PDF or Video

    Touring: PDF or Video

    Ceiling Mounted Box Lift: PDF

  • Where do you ship to?

    We ship all over North America. For delivery to Canada and Alaska (or Mexico and Hawaii), please contact us for more details.

  • Do you offer custom paint jobs for the boxes?

    Yes, we offer custom paint jobs through a local trusted paint shop. Send us your color code, VIN or creative suggestion and we will take care of the rest!

  • How close to the roof does the box sit?

    The Touring model has tunnels in the lower half for the crossbars to pass through. For these models the box sits about 2'' (5cm) below the crossbars. The distance between the car roof and the box is subsequently determined by the crossbars used.

    The Sport models have open section cut-outs and will sit at the same height, or slightly below, the crossbars. 

  • How fast can I drive with a box on the roof?

    We recommend staying below 75 mph. However, the answer depends on the type of crossbars used and how strong they are. The recommended top speed might seem low, but keep in mind that the impact on your car's handling and driving characteristics increases non-linearly with increased speeds.

  • Can I use the same box on more than one car?

    Yes, in most cases the same box will fit other cars. Contact us today to learn more.

  • Can I drive through the cars wash with the box installed?

    The answer is: maybe. In some cases the car wash recognizes accessories such as roof boxes and bike racks. However, some do not!

    Please ask the attendant to find out.

  • What do I do if I lose my keys?

    Reach out to us and we will gladly get you a new set of keys.

  • What do I do with the box when it's not in use?

    If you have a garage or car port we recommend the Skiguard's own ceiling mounted box lift. If you don't have a garage you can lean the box against a wall, sitting on the rear end with the lid closed. Make sure to put something soft and non-scratching under it.

  • What is Your Return Policy?

    All sales are final, and Skiguard USA does not offer any money-back guarantees or accept any form of returns.

    In the event a product sold directly from Skiguard USA has a defect covered under the factory warranty that is deemed unrepairable within reasonable distance of the customer, Skiguard USA will, at it's sole discretion, decide whether a return or refund is applicable. 

    If product is purchased through a reseller or distributor, please contact the point of sale to determine what their policies are. 

    Unless otherwise stated verbally or in writing by a Skiguard USA employee, Skiguard USA does not guarantee the fit of product to vehicle or crossbars. Returns are not accepted based on fitment unless explicitly agreed upon prior to sale be completed.

    Please contact Skiguard USA for more information.    


How to choose the right roof box?

Skiguard offers advice on how to choose the right roof box for your needs.

Contact Us

Skiguard USA serve USA & Canada from our North American HQ in Lafayette, CO.

European customers: please contact Skiguard in Norway

Do you have questions or would like a quotation? Please include in your car's make, model, year and other relevant information such as what type of cross bars / roof rack you have, and we will get back to you within 12hrs. 

*If you don't hear from us within 12hrs, please check your spam folder or give us a call!


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Lafayette CO, 80026
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